Frequently asked questions

Frequently asked questions

We’ve provided these Questions and Answers to help you find the information you need about Victorian Touring Coaches quickly and easily.

Can my group eat and drink on the bus?

Yes, most non-alcoholic drinks are allowed on the bus. However, we don’t allow alcohol or glass bottles or containers. We also prefer groups bring foods that are easy to manage when travelling, to prevent spills or damage to the bus. This ensures we do not need to pass on any additional charges, if extra cleaning is required.

What payment methods does Victorian Touring Coaches offer?

We offer a range of different payment methods:

  • Credit card – VISA and MasterCard

  • Cheque – made out to ‘Victorian Touring Coaches’

  • Direct deposit into our bank account.

Call our Accounts Team on 03 9555 7009 to find out more about making a payment or your payment options.

If my group goes to more than one destination, will this affect the price?

We are a very cost-effective provider of coach hire services and we will do our best to work within your group’s budget. If your group wants to go to more than one destination it may impact on the price, depending on the number of locations you want to travel to, where they are, proximity to each other and time of day.

Call our Bookings Team on 03 9555 7009 to find out how we can work within your group’s budget or you can ask for a quote using the online Request a quote form.

Do I have to pay a deposit to secure the booking?

Yes, we require a 15% or $200 deposit (whichever is the higher amount) be paid to hold your booking. Once paid, this gives you the security that your booking is confirmed. And if you need to change your booking, the 15% or $200 will remain in place as the deposit towards your revised booking. Also, bookings that cost $2,000 or more need to be pre-paid prior to departure.

Victorian Touring Coaches offers a range of payment options including credit card (Visa and MasterCard), cheque or direct transfer into our bank account.

Call our Accounts Team on 03 9555 7009 to find out more about making a payment or your payment options.

How far ahead of a trip do I have to book?

It’s a good idea to provide our Bookings Team with as much notice as possible, especially if your group has special requirements. That way they can work to ensure coach availability and other requests are met for the day of your trip.

Generally it’s best to book at least three weeks before your trip. However Victorian Touring Coaches has helped many groups out with last minute bookings, so don’t hesitate to contact us if you have urgent transport requirements.

Are costs like tolls, parking and entry fees included in the quote?

The quote price covers the main costs – the driver, the coach, the vehicle insurance and the vehicle running costs. It will also include tolls. However, it does not include parking and entry fees. These will be additional and may vary slightly according to the time of year and/or day.

Call our Bookings Team on 03 9555 7009 to get an idea of what these additional costs may be for your group.

Can I get a quote before I make a booking?

Yes, we can definitely give you a quote before you make a booking, and we can usually do it very quickly. Once Victorian Touring Coaches has the necessary information about your trip, we can provide you a quote by email or phone, whichever you’d prefer. However, our Bookings Team is not able to give on-the-spot quotes over the phone.

Call our Bookings Team on 03 9555 7009 to find out more or you can use the online Request a quote form.

Do Victorian Touring Coaches vehicles have toilets on-board and facilities like luggage storage?

Yes, our 57-seat 5-star touring coaches and most of our 57-seat day charter coaches are fitted with toilets/restrooms. Both coach types also have generous under floor luggage bins.

They also have a range of other facilities such as electronic climate controlled heating and cooling, seatbelts, GPS system, TV/DVD/radio/PA system and the 5-star touring coaches include leather reclining seats and iPod connectivity.

Our other vehicles are 24-seat minibuses, as well as 49, 53 and 57-seat school buses, each of which has different features. Where there are no onboard restrooms, toilet stops can be included on the itinerary. School buses have the ability to store a limited amount of luggage onboard but have no under floor luggage bins. Minibuses are able to tow a luggage trailer if additional storage capacity is required (on request).

Can I change the size of the coach once I’ve booked if group numbers increase/decrease?

We do our best to meet the needs of customers, including if these needs change. Our range of different sized vehicles means when customers make their initial booking, they usually have options if their circumstances change. Our vehicles vary from 24-seat minibuses, 49, 53 and 57-seat school buses through to 57-seat day charter or 5-star touring coaches.

Changing coach size can be impacted by availability, so it’s best to speak to our Bookings Team as soon as possible, to ensure we can meet your new request. Costs may also vary if coach size changes.

Call our Bookings Team on 03 9555 7009 to find out more.

What size coaches does Victorian Touring Coaches have?

Victorian Touring Coaches has a large fleet of different sized vehicles including 24-seat minibuses, 49, 53 and 57-seat school buses, through to 57-seat day charter or 5-star touring coaches. Depending on the bus or coach, on request it can also include air-conditioning, TV, DVD, restroom, seatbelts, GPS system or a fully-stocked camping trailer.

So we can take small through to large groups and are specialists in the education (schools and universities) and corporate sectors, as well as transporting social groups (social and sports clubs) and a range of others.

Can Victorian Touring Coaches help me plan an itinerary for our group?

Yes, we have over 60 years’ experience working with groups to plan itineraries that meet their needs. Rather than offering set itineraries, Victorian Touring Coaches prefers to customise travel arrangements that meet the requirements of each group. And we provide transport services within Melbourne, around Victoria and across Australia, so we can take you wherever you’d like to go. Call our Bookings Team on 03 9555 7009 to find out more.

What locations does Victorian Touring Coaches offer transport services to?

Victorian Touring Coaches provides bus and coach services within Melbourne, around Victoria and across Australia. If you have a destination in mind we can take you there, or our Bookings Team can help you plan an itinerary that suits your needs.
Request a quote

To find out more, call our Bookings Team on 03 9555 7009
or click here to request a quote online.